Frequently Ask Questions

Why should I purchase from Truekare?

Truekare LLC is a Better Business Bureau Accredited Business, and is part of the BBB Online Reliability program. Only do business with BBB Accredited businesses to insure safe, secure online buying. Truekare strives to offer the finest quality products at the absolute lowest prices.

Can I order by Mail and pay with a Money Order?

Yes. Just click on Order by Mail on the left side of our home page for instructions. The fastest way to order our products is by using our online secure checkout system.

What forms of payment do you accept?

We accept:
All major credit cards and bank cards
Money orders or cashiers checks
Paypal

How will my product be shipped?

Via DISCREET SHIPPING: All our products are shipped via U.S. Priority Mail in a Priority Mail box or plain brown box with no product information on the outside.

Will I receive catalogs and flyers in the mail after I make a purchase?

NEVER! Truekare does not sell our customer names. We never mail advertisements to our customers. We do not email advertisements to our customers. Period!

What is your return policy?

RETURN POLICY: Truekare offers a full money back guarantee on most of our products. Item must be unused and a return authorization number must be requested within 3 days of receipt of merchandise. Return authorization is required. Simply email Customer Service for a return authorization number and ship via insured mail back to Truekare. We gladly refund the purchase price (minus shipping charges).
ADHESIVE BACKED FORMS: Due to the sanitary nature of these forms, we do not accept returns or exchanges on any forms with adhesive backs. This includes our ASY series forms, nipples and nipple covers.

SILIQUE BRAND FORMS RETURN POLICY: Truekare offers a 7 day money back guarantee on our on all of our Silique mastectomy products(excludes clearance items). A return authorization number must be requested within 7 days of receipt of merchandise. Return authorization is required. Merchandise must be unused. Simply email Customer Service for a return authorization number and ship via insured mail back to Truekare. We gladly refund the purchase price (minus shipping charges). The Silique forms are also covered by a limited 2 YEAR MANUFACTURES WARRANTY.

Are your forms safe to swim in?

Yes, all of our forms are safe in water. This includes pools, lakes or salt water. The adhesive on adhesive backed forms may not adhere to the skin while in water. Silique forms with fabric backs may take a prolonged period of time to dry out.

How do you measure bra size?

Figure Band Size
Using a measuring tape, measure underneath the bust to determine your band size. If the measurement is an even number, add four inches to calculate the band size. If the measurement is an odd number, add five inches to calculate the band size. That's because bra sizes don't come in odd numbers such as 35, so, for the sake of comfort, go up an inch instead of down an inch. For example, if you measure 29 inches, add five; your band size is 34.
Note: When measuring, try lifting the breast tissue up so the tape measure is snug on the rib cage.  Also, be sure it is not laying across your shoulder blades...  It needs to be around the small of the back, where your band should lay.
If  your 40C is riding up, Truekare would recommend trying a 38D bra...
Be sure and try plenty of styles until you get a good supported fit because all bras fit a a little differently for everyone.

Figure Cup Size
Note: Not all C cups are the same size (or A, or B etc...). A C cup for someone that has a 40 band size is much bigger than a C cup for someone with a 32 band size.
The standard formula for figuring cup size is unreliable and only causes confusion. More often this leads to choosing the incorrect size. This is why Truekare recommends actually trying on bras to determine which cup size is best for you.

Do you accept insurance cards or Medicare?

No, we are not a Medicare provider. We do not process insurance claims. This helps keep our prices as low as possible. Many customers do submit their own insurance claim.

How do I wash my forms?

Simply wash in a warm soapy water. Its best to use a mild hand soap, like Ivory. Then place the forms on a towel to air dry. You can wash all of our forms... including those with adhesive backs.

How long will the adhesive last?

On forms that have an adhesive back, the adhesive will last anywhere from 20 - 100 uses. This depends on type of use and type of skin. You can always buy more adhesive or form tape to hold the product in place.

How do I store my breast forms with adhesive backs?

Retain the protective cover. After each use, replace the protective cover and store forms in their storage trays.

What happened to the telephone order line?

Many midsize companies (that operate an online store) use a phone service company to take telephone orders. For a while we tried a phone service company so that we could offer an additional option to our customers. However, due to the special needs of our customers we found it difficult to find anyone who could treat our customers with the respect and consideration we demand.
We handle all of our customer service via email... expect a quick and considerate reply.
We handle all orders via our secure website online.

Do you have more questions? Please don't hesitate to contact customer service with any other questions you might have. We would be happy to serve you.